Questions
Everything you need to know.
What exactly do I receive?
| Suite | Pieces | Formats | Revisions | Delivery |
|---|
| Everyday | Starter (3) · Classic (6) · Full (9) | Digital · Social · Full Resolution · Print-ready | 2 rounds | 3–5 days |
| Milestone | Starter (3) · Classic (6) · Full (9) | Digital · Social · Full Resolution · Print-ready | 2 rounds | 3–5 days |
| Annual | Starter (3) · Classic (6) · Full (9) · Every occasion | Digital · Social · Full Resolution · Print-ready | 2 rounds | 3–5 days |
| Included in every suite — at no extra cost |
| The Creative Concept | The story and intent behind each design choice |
| Your Event Identity | Your complete event guide — typography, colour palette, motifs, and usage rules |
| Vendor Coordination Kit | Formatted specs and assets to share with your florist, venue, and vendors |
| Social Assets | Ready-to-post graphics and stories for your event announcement |
All digital pieces (invitations, menus, signage, and more) are delivered as shareable links and downloadable files. Print-ready files (300 dpi, bleed marks) are included in the Annual plan and available as an add-on for other suites.
Are these designs templates or custom-made?
Every suite is created from scratch for your event. We do not use templates. Your vision — names, dates, venue, colour palette, tone of voice — shapes every design decision. No two suites are identical.
What if I don’t have a clear vision yet?
That’s exactly what we’re here for. Share what you know — the occasion, the venue, a colour you love, a feeling you want guests to have — and we’ll shape the rest. Most clients arrive with a direction, not a plan. Our designers are trained to build a full creative concept from very little.
What’s the process from start to finish?
Choose your suite and complete your purchase. You’ll receive access to your private client portal within minutes. From there, submit your vision brief — names, dates, venue, tone, any references you love. Your designer begins within 24 hours and delivers your first concept in 48 hours. You review each piece in the portal, approve what’s ready, and request changes on what isn’t. Once everything is approved, your final files are delivered — ready to share, send, and print.
What do I need to provide?
Your vision brief is submitted inside your portal after purchase. We ask for the basics: names, event date, venue, preferred colours or aesthetic, and any references that inspire you. No mood board required — even a few words about the feeling you want are enough to start.
When does design work begin?
Your designer begins within 24 hours of receiving your completed vision. Right after payment, you’ll receive an email with your personal access code and a direct link to your private portal — use it to log in and complete your vision briefing.
Can I place a rush order?
If your event is within the week, reach out before purchasing and we’ll confirm availability. Rush timelines are handled case by case — we’ll always be honest about what’s possible.
How does the revision process work?
After your first draft is delivered in your client portal, you can review each piece and either approve or request changes. Revisions are submitted directly in the portal — and you have two revisions per design piece.
What if I need more pieces than my suite includes?
You can upgrade to a higher plan directly in your client portal to unlock more designs.
Do you handle printing?
We deliver print-ready files — 300 dpi, with bleed marks and crop guides — formatted to standard print dimensions. Printing is arranged by you, through your preferred local printer or online service. If you’d like recommendations, we’re happy to point you in the right direction.
Do you offer refunds?
Because all work is bespoke and begins immediately after your vision is submitted, we do not offer refunds once design work has started. If you need to delay or pause your project, contact us — we’ll always work with you to find the best solution.